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Our Service
Where the products supplied by our company, we will do a good job of product after-sales service in accordance with the requirements of the contract signed by both parties, technical agreements and other documents, since the date of your company to use our products, our company will provide permanent after-sales service, to ensure timely and accurate treatment of machine failures.
In the contract signed by both parties, the warranty period specified in the technical agreement, the user in the normal use of the product in the event of non-man-made damage to the quality of the problem (except wearing parts), our company provides warranty!
• Installation and commissioning and training services
A. On-site installation and training service:
Within three working days from the date of receipt of the buyer's notice of installation and commissioning, the seller arranges for Mexican personnel to be on-site to guide the buyer in the assembly of the equipment, commissioning and personnel training. The completion time is before May 15, 2023.
B. Follow-up Training Service:
Your company can arrange engineers to come to our production base to learn the whole set of equipment parts assembly, as well as mechanical and circuit debugging.
Our company can arrange Mexican/domestic technicians to come to your home for training as well as remote online training.
"Huajian Intelligent" APP comes with video guidance module, customers can learn independently.
• Maintenance service
During the warranty period, we take the initiative to provide 3 times of free whole machine maintenance service, each period is not less than 10 days.
• Fault repair service
1) During the warranty period
| Service Items | Details and Fees | Response Time | |
| Online Guidance | Manual Guidance | Free of Charge | Mexican technicians respond without time - difference after receiving the fault description |
| Huajian Intelligent APP | Free of Charge | 7*24 - hour online service | |
| On - site Guidance | Personnel Salary | Free of Charge | Mexican technicians arrive on - site within 3 working days after receiving the written maintenance notice from the buyer |
| Accommodation and Transportation Expenses | Chargeable | ||
| If There is a Damaged Part | If it is a part in the random spare parts box, replace it by yourself. | Parts are dispatched within 3 working days after receiving the written notice from the buyer | |
| (Excluding Vulnerable Parts) | If it is a part outside the random spare parts box, it will be directly dispatched from the factory. | ||
Service Items Details and Fees Response Time
Online guidance Manual guidance Free No time-lagged response from Mexican technician after receiving fault description.
Huajian Intelligent APP Free 7*24 hours online service
On-site guidance Personnel salary Free Mexican technician arrives at the site within 3 working days after receiving the buyer's written repair notice.
Accommodation, food and transportation costs Charge
If there are damaged parts (except wearing parts) If the parts are inside the random spare parts box, replace them by yourself.
If the parts are outside the random spare parts box, they will be shipped directly from the factory. Issued within 3 working days after receipt of written notice from the buyer.
2)Outside the warranty period
| Service Items | Details and Fees | Response Time | |
| Online Guidance | Manual Guidance | Free of Charge | Mexican technicians respond without time - difference after receiving the fault description |
| Huajian Intelligent APP | Free of Charge | 7*24 - hour online service | |
| On - site Guidance | Personnel Salary | Chargeable | Mexican technicians arrive on - site within 3 working days after receiving the written maintenance notice from the buyer |
| Accommodation and Transportation Expenses | Chargeable | ||
| Spare Parts Purchase | Direct shipment from Mexican warehouses or factories | Parts are dispatched within 3 working days after receiving the written notice from the buyer | |
Service items Detail and cost Response time
Online guidance Manual guidance Free No time-lag response from Mexican technician after receiving fault description.
Huajian Intelligent APP Free 7*24 hours online service
On-site guidance Personnel salary Charge The Mexican technician arrives at the site within 3 working days after receiving the buyer's written repair notice.
Accommodation, food and transportation costs Charge
Purchase of spare parts Mexico warehouse or factory direct delivery Within 3 working days after receiving the buyer's purchase confirmation notice.
• Accessory Service
1）Equipment according to the use of the situation, automatic pop-up window prompts accessories warning, so as to carry out the procurement of accessories, to ensure that the accessories inventory, to avoid delays in production.
2）Mexico is equipped with sufficient local spare parts warehouse. The local delivery of spare parts ensures the timeliness and efficiency of spare parts after sale.
3）Domestic production base has about 6000 square meters of accessories warehouse and accurate ERP inventory management system, ERP system monitors each accessory, when the quantity is lower than the minimum inventory, production and procurement will receive an early warning, according to the situation of the arrangement of production and procurement, to ensure the timeliness and efficiency of accessories after sale.
4）Parts online shopping mall: support cell phone and web page, make parts purchasing as easy as Amazon shopping, equipped with photos for easy identification and purchasing.
5）Introduction of local after-sales service in Mexico.
6）The Mexico service team is equipped with a professional after-sales team, including mechanical engineers, electrical engineers, etc., as well as an adequate parts warehouse. The technicians are proficient in Spanish and English.
7）Mexico technicians (installation site) Parts warehouse for domestic production sites
ERP inventory management system for domestic production sites
Foreign customers place orders for self-service accessories through the online mall
• APP online self-service
"Huajian Intelligent" APP provides 7*24 hours online after-sales service.
Troubleshooting: Troubleshooting and equipment maintenance programs can be searched at any time, with video and text to show.
Parts mall: make parts purchasing as easy as Amazon shopping, equipped with photos for easy identification and purchasing.
Data Acquisition (additional data acquisition module is required):
1) Running status - if the shutdown exceeds 10 minutes, there will be a push reminder
2) Shift production and raw materials consumed during the shift
3) Raw material scrap rate - in order to identify suppliers (including steel wire, non-woven fabric)
4) Equipment operating efficiency (OEE)
5) Weekly and monthly production reports (spring and bed net production, consumables usage)
6) Hourly average bed net/spring production from machine start-up to date can be viewed at any time
Self-service ordering by foreign customers through the online shopping mall